Why is it that so many tech toy and computer companies seem to get away with putting things out for sale that are completely unready to be used? They seem to do it over and over again, from what I read, and I have problems accepting the fact that these corporate decision makers have no more respect for their customers than to throw them in as lemming beta-testers for each new product that they want to appear to have beaten their rivals to the market with.
Have consumers taught these companies that they can get away with this kind of disrespectful behaviour – and repeatedly? Are there people so desperate for the next new thing that they’ll buy it whether it works or not?
I had forgotten how often I had read these things when I bought my Archos media hoo-hah before Christmas. After numerous software upgrades and the tech support phone number being removed from the website, I gave up. It sits here, in its little black bag, unused, with it’s owner hoping that they’ll get their act together before I go off on the long trip I bought it for.
BAH!!
And if you want to see what happened with that, and the service -or lack thereof- that I endured on my trip from both Archos and Sony (why did I ever buy anthing from Sony when I know their reputation is so bad?) you can check it out on my trip blog at: grannym.wordpress.com
